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If you are not entirely satisfied with your purchase, we’re here to help.


Items shipped from, can be returned within 30 days of receipt of shipment in most cases.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

The purchase must have been made through our website, be in new condition and accompanied by a return authorization number (RMA).
A return authorization number (RMA) can be obtained by calling 419-359-0083 or emailing a request to [email protected]. simvey is not responsible for return shipping costs.


Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it.

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.


Contact Us

If you have any questions on how to return your item to us, contact us.